Find answers to common questions about shopping with TheFlowBox.
How long does delivery take?
Our standard estimated delivery time is 3–5 business days.
Business days generally exclude weekends and public holidays.
How much does shipping cost?
Standard shipping is free on eligible orders.
Any applicable charges will be clearly displayed before you complete your purchase.
How can I track my order?
Where tracking is available, tracking information may be provided after your order has been dispatched.
If you need assistance with an order, contact info@theflowbox.co.uk and include your order number.
What is your return policy?
We offer a 30-day return policy, subject to the conditions described in our Return and Refund Policy.
Contact us before returning an item so that we can provide the appropriate return instructions.
What if my order arrives damaged?
Please contact us promptly at info@theflowbox.co.uk if your product arrives damaged, defective, or incorrect.
Include your order number and, where appropriate, photographs showing the issue.
How will I receive my refund?
Approved refunds are returned to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Can I cancel my order?
Please contact us as quickly as possible if you wish to cancel an order.
If the order has already been processed or dispatched, cancellation may not be possible and you may need to follow our return procedure.
Are payments secure?
We use secure checkout and payment-processing services designed to protect payment information.
Available payment methods are displayed during checkout.
How can I contact TheFlowBox?
You can contact us using:
Email: info@theflowbox.co.uk
Phone: +44 7446 127225
Address:
Unit B5, Beauchamp Business Park
Wistow Road
Leicester LE8 0YE
United Kingdom