Legal Notice

1. Website Operator

This website and online store, TheFlowBox, is operated by:

REFMAC REFRIGERATION & AIR CONDITIONERS SERVICES LTD
Trading as: TheFlowBox
Business Address: Unit B5, Beauchamp Business Park, Wistow Road, Leicester, LE8 0YE, United Kingdom
Email: info@theflowbox.co.uk
Phone: +44 7446 127225

TheFlowBox operates as an online retailer providing products available for purchase directly through our website.

2. Contact Information

Customers who have questions regarding an order, product, delivery, return, refund, or other matter can contact our customer service team using the following details:

Email: info@theflowbox.co.uk
Phone: +44 7446 127225
Address: Unit B5, Beauchamp Business Park, Wistow Road, Leicester, LE8 0YE, United Kingdom

We aim to respond to customer enquiries as quickly as reasonably possible during normal business days.

3. Products and Pricing

We make reasonable efforts to ensure that product descriptions, photographs, availability, prices, and other information displayed on TheFlowBox are accurate and up to date.

All applicable prices and charges will be displayed to customers before an order is submitted.

If an error affecting an order is identified, we may contact the customer to provide further information and, where appropriate, offer the option to proceed with or cancel the affected order.

4. Orders and Payment

Orders can be placed directly through TheFlowBox using the payment methods displayed during checkout.

Customers will have an opportunity to review their order and applicable charges before completing payment.

An order is considered accepted once it has been successfully processed and confirmed by TheFlowBox, subject to product availability and our Terms & Conditions.

5. Shipping

Standard shipping is free.

Our standard estimated delivery time is 3–5 business days.

Delivery estimates may be affected by circumstances outside our reasonable control. Customers will be informed when appropriate if a significant issue affects their order.

For complete information, customers should review our Shipping Policy before placing an order.

6. Returns and Refunds

TheFlowBox offers a 30-day return policy, subject to the conditions explained in our Return & Refund Policy.

Customers wishing to return an eligible product should contact us at info@theflowbox.co.uk for return instructions.

The complete Return & Refund Policy explains return eligibility, return procedures, applicable return costs, damaged or incorrect products, cancellations, and refund processing.

7. Customer Responsibilities

Customers are responsible for providing accurate billing, contact, and delivery information when placing an order.

Customers should review product descriptions and order information carefully before completing a purchase.

8. Intellectual Property

Unless otherwise stated, the content of this website, including its branding, text, graphics, design elements, and original materials, is owned by or licensed to TheFlowBox and/or REFMAC REFRIGERATION & AIR CONDITIONERS SERVICES LTD.

Content may not be reproduced or used commercially without appropriate permission.

Third-party trademarks and brand names remain the property of their respective owners.

9. Privacy and Data Protection

We respect the privacy of our customers and process personal information in accordance with our Privacy Policy and applicable data protection requirements.

Personal information submitted through our website is used only for legitimate purposes such as processing orders, providing customer service, fulfilling deliveries, preventing fraud, and complying with applicable legal obligations.

Please review our Privacy Policy for further details.

10. Website Security

We take reasonable measures to protect customer information and provide a secure shopping experience.

Payment information is processed through the secure payment services available at checkout. Customers should never send sensitive payment-card information to us by ordinary email.

11. Consumer Rights

Nothing in this Legal Notice or our other store policies is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded under applicable law.

12. Changes to This Notice

TheFlowBox may update this Legal Notice when necessary to reflect changes to our business, website, services, or legal requirements.

The version published on our website will be the current version.

13. Business Information

Store: TheFlowBox
Operated by: REFMAC REFRIGERATION & AIR CONDITIONERS SERVICES LTD
Address: Unit B5, Beauchamp Business Park, Wistow Road, Leicester, LE8 0YE, United Kingdom
Email: info@theflowbox.co.uk
Phone: +44 7446 127225