Thank you for shopping with TheFlowBox. This policy explains our shipping and delivery process.

Shipping Cost

We offer FREE standard shipping on eligible orders.

Customers will not be charged a standard shipping fee where free shipping is displayed for their order.

Estimated Delivery Time

Our standard estimated delivery time is:

3–5 business days

Business days generally exclude weekends and public holidays.

The estimated delivery period begins once an order has been processed and is ready for dispatch.

Order Processing

After an order is placed, it will be reviewed and prepared for dispatch.

Customers should ensure that their shipping address and contact information are accurate when placing an order.

Order Tracking

Where tracking information is available, it may be provided after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur because of circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays, or other logistical issues.

If you have concerns about a delayed order, contact us at info@theflowbox.co.uk.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your delivery information, contact us as quickly as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Damaged Packages

If an order arrives damaged, please contact us promptly and provide your order details and appropriate evidence of the damage where requested.

We will review the issue and provide an appropriate solution.

Contact Us

For questions about shipping or an existing delivery, contact:

TheFlowBox
Operated by REFMAC REFRIGERATION & AIR CONDITIONERS SERVICES LTD

Unit B5, Beauchamp Business Park
Wistow Road
Leicester LE8 0YE
United Kingdom

Email: info@theflowbox.co.uk
Phone: +44 7446 127225