These Terms of Service govern purchases from and use of TheFlowBox, operated by REFMAC REFRIGERATION & AIR CONDITIONERS SERVICES LTD.

By using our website or placing an order, you agree to these terms, subject to your statutory rights under applicable law.

Online Store

TheFlowBox provides products for sale through our online store.

You must provide accurate and complete information when placing an order, including your contact, billing, and delivery information.

Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, availability, and prices displayed on our website are accurate.

Product images may be illustrative, and minor differences may occur where manufacturers update packaging, designs, or specifications.

Prices

The price applicable to an order will be displayed before the customer completes checkout.

Any applicable delivery charges or other charges will also be disclosed before the order is submitted.

Orders

Submitting an order does not necessarily mean that it has been accepted.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving product unavailability, suspected fraud, payment problems, or obvious pricing or listing errors.

Where payment has already been collected for an order that we cannot fulfil, an appropriate refund will be issued.

Payment

Customers can pay using the payment methods displayed at checkout.

Payment must be successfully authorised before an order can be processed.

Shipping

We currently offer free standard shipping.

Our standard estimated delivery time is 3–5 business days.

Please see our Shipping Policy for complete delivery information.

Returns and Refunds

We provide a 30-day return policy, subject to the conditions described in our Return and Refund Policy.

Customers should review that policy before initiating a return.

Damaged or Incorrect Products

If you receive an item that is damaged, defective, or incorrect, please contact us promptly at info@theflowbox.co.uk so we can investigate and provide an appropriate solution.

Website Availability

We aim to keep our website available and accurate, but we cannot guarantee uninterrupted access at all times. Maintenance, technical problems, or circumstances outside our reasonable control may occasionally affect availability.

Intellectual Property

TheFlowBox branding, original website content, graphics, and other materials owned by or licensed to us may not be reproduced or commercially exploited without permission.

Third-party trademarks remain the property of their respective owners.

Consumer Rights

Nothing in these Terms of Service is intended to exclude or restrict consumer rights that cannot legally be excluded under applicable law.

Changes to These Terms

We may update these Terms of Service when reasonably necessary. The current terms will be made available on our website.

Contact Information

TheFlowBox
Operated by REFMAC REFRIGERATION & AIR CONDITIONERS SERVICES LTD

Unit B5, Beauchamp Business Park
Wistow Road
Leicester LE8 0YE
United Kingdom

Email: info@theflowbox.co.uk
Phone: +44 7446 127225