Privacy policy

Privacy Policy

This Privacy Policy explains how TheFlowBox, operated by REFMAC REFRIGERATION & AIR CONDITIONERS SERVICES LTD, collects, uses, and protects personal information when customers visit our website, contact us, or make a purchase.

Information We Collect

Depending on how you use our website, we may collect information including:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction information

  • Information necessary to process and fulfil purchases

  • Communications you send to our customer service team

  • Technical information relating to use of our website

How We Use Your Information

We may use personal information to:

  • Process and fulfil orders

  • Arrange delivery

  • Process returns and refunds

  • Provide customer support

  • Communicate important information about an order

  • Maintain and improve our website and services

  • Detect or prevent fraud and misuse

  • Meet applicable accounting, tax, regulatory, and legal obligations

Payment Information

Payments are processed through the secure payment methods available on our checkout.

Payment providers may process payment information in accordance with their own privacy and security policies.

Sharing Personal Information

We may share information with service providers where necessary to operate our business, including payment processors, delivery providers, website and hosting providers, and other companies that help us fulfil customer orders.

We may also disclose information where required by law.

We do not sell customers' personal information.

Cookies

Our website may use cookies and similar technologies to provide website functionality, understand website usage, remember preferences, improve performance, and, where applicable and permitted, support analytics or advertising.

Where legally required, customers will be provided with appropriate choices regarding non-essential cookies.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, regulatory, or contractual requirements.

Your Rights

Depending on applicable data protection law, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, or other applicable data protection rights.

To make a privacy request, contact info@theflowbox.co.uk.

Security

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

Changes to This Policy

We may update this Privacy Policy when necessary. The current version will be published on our website.

Contact Information

TheFlowBox
Operated by REFMAC REFRIGERATION & AIR CONDITIONERS SERVICES LTD

Unit B5, Beauchamp Business Park
Wistow Road
Leicester LE8 0YE
United Kingdom

Email: info@theflowbox.co.uk
Phone: +44 7446 127225