Return and Refund Policy

At TheFlowBox, we want our customers to be satisfied with their purchases. This Return and Refund Policy explains how returns, refunds, cancellations, damaged items, and incorrect orders are handled.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should be returned in substantially the same condition in which it was received, together with its original packaging, accessories, manuals, and other included items where reasonably possible.

To start a return, contact us at:

Email: info@theflowbox.co.uk
Phone: +44 7446 127225

Please include your order number and the reason for your return.

Do not send a product back before contacting us and receiving return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at info@theflowbox.co.uk.

Please provide your order number and, where appropriate, photographs showing the issue so that we can assess the problem.

For confirmed damaged, defective, or incorrect items, we will provide an appropriate remedy in accordance with applicable consumer law.

Change-of-Mind Returns

If you wish to return an eligible product because you have changed your mind, please contact us within the applicable return period.

Customers may be responsible for the direct cost of returning change-of-mind items unless otherwise required by applicable law or agreed by TheFlowBox.

Refunds

Once a returned product has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method.

After a refund has been issued, additional processing time may be required by your bank or payment provider before the funds appear in your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@theflowbox.co.uk.

If your order has already been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.

Consumer Rights

Nothing in this policy limits any statutory rights or remedies available to consumers under applicable UK law.

Contact Us

For questions about returns or refunds, contact:

TheFlowBox
Operated by REFMAC REFRIGERATION & AIR CONDITIONERS SERVICES LTD

Unit B5, Beauchamp Business Park
Wistow Road
Leicester LE8 0YE
United Kingdom

Email: info@theflowbox.co.uk
Phone: +44 7446 127225